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In
this section we list the most frequently asked questions.
This allows other users to refer to them if they have
similar queries. |
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Setting Up Receiver |
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Q. There is no power when I switch on my
receiver.
A. Check the power lead of STB is plugged in the mains and
switched on. Ensure that the power switch is on at the back
of the receiver. |
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Q. I cannot get a picture on my TV from
my receiver.
A. First, if you are using SCART, make sure it is connected
to your STB and also to your TV. Make sure that you are
using the correct Audio/Video input channel on your TV. If
you are using an RF lead, confirm it is connected to your
receiver and your TV. Make sure that you have tuned your TV
correctly. |
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Q. I can receive a good picture but no
sound.
A. Check the audio mute controls on both receiver and TV.
Check the volume controls on both receiver and TV. If your
STB is connected to your TV via RF lead, make sure that you
have selected the correct PAL Setting for your region in the
"UHF Tuning" menu. |
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Q. The remote controller does not work.
A. Replace the batteries. Point the remote controller
towards the receiver. |
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Channel Searching & Saving |
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Q. How can I find satellite with my STB?
A. It is very easy to build in receiving antenna system by
using STB. And you can do as below : |
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Step 1: Site. At first, you must know the
right vertical line direct to earth's equator from your
position and your local latitude, longitude as well as the
position of satellite that you want to receive signal from.
Then figure out the right 3 angles: azimuth, elevation and
polarization angle.
(Note: Be sure there is no trees, buildings and other
obstruction exist between antenna and satellite.) |
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Step 2: Setting. Including antenna
setting and STB setting. Antenna setting is a physical work
that include floor or wall drilling, antenna assemble and
LNB setting. In order to adjust the 3 angles mentioned
above, you should not tighten the relative bolts here, just
screw them in their position and do not let the linking
parts move free. But you'd better set the polarization angle
as precise as you can so that you have only two angles to
adjust later. Then go to STB setting. Connect your STB,TV
set and antenna correctly. Power on your receiver and go to
Main Menu. Select "Antenna setting" and set all the
parameter correctly: including satellite name, L.O Frequency
and switch state according to the device you used. After
this press OK to save the setting and go to "Transponder
Setting", select the satellite name you have set just now
and then select "Add new transponder". Enter the Frequency
and Symbol Rate, select the correct polarization and then do
not do anything else to your STB. The STB setting is over
and go to next step. |
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Step 3: Direction. When you come here,
just move the antenna slowly from left to right, up and down
as zigzag orbit until the signal appear on the TV screen.
Then adjust that 3 angles to make signal strength up to Max
value and tighten all the bolts. Thus the whole antenna
setting is over. Take the Remote Controller again and select
Search = Yes, then press OK to search programs. The result
will be appear several seconds later. Press EXIT and then
press MENU, you can enjoy Digital Satellite TV program now. |
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Q. Can I search two or more satellites
automatically?
A. Yes. You will need a 22K, 0/12V or DiSEqC 1.0 switches
with antennas for each satellite connected to it. Set the
antenna settings to the same state according to the
combinatorial switches, and then use the "Auto-scan antenna"
option in the "Antenna Setting" menu and select "All" to
scan all the satellites that have been set. |
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If your STB supports DiSEqC1.2 H-H Motor,
please refer to the USER'S MANUAL or any other professional
information.
Q. How can I search for a transponder manually?
A. Enter the main menu and select transponder setting.
Select the satellite you want to use and select "Add new
transponder" and then enter the Frequency, Symbol Rate and
Polarization of the transponder that you require and the
right Eb/No can display, set Search = Yes and press OK on
the remote control unit. The search will start now.
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Q. I keep getting the Eb/No = 0% when I
try a manual search.
A. Make sure that your dish is aligned correctly first. Then
confirm that you are selected the right satellite and all
the parameters are setting correctly. Otherwise check the
information whether the Transponder's beam cover your area
and the EIRP is strong enough. |
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Q . How can I get the information about
satellite worldwide including frequency?
A. You can find this information in many websites on the
internet. for example, http://www.satcodx.com,
http://www.lyngsat.com, http://www.sat4all.com or you can
find these channel listings in various satellite
publications. |
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Q. How many channels can be stored on my
receiver?
A. Please visit the "Products" section. |
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Q . Why the order of channels' list is
broken when I try to store one more channel?
A. This is most likely that you have reached the maximum
bouquet limit of your STB. You should delete some bouquets
in order to store more channels. |
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Sale information |
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Q. Who is the official distributor for my
area?
A. Please visit the "Contact Us" section. |
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